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EWB Enterprise Fraud Specialist
1 month ago
Job Purpose:
As a key member of the EastWest Bank team, you will play a crucial role in ensuring confidence in our digital services by handling reported fraud and unauthorized transaction complaints against EWB and EWRB accounts. Your primary responsibility will be to investigate and manage cases related to digital account security, working closely with the Enterprise Fraud team to prevent and mitigate potential threats.
Duties & Responsibilities:
- Conduct daily sweeps of social media posts to identify potential security threats and initiate notification for account closure when necessary.
- Collaborate with the team to discuss fraud trends and identify patterns that can be used to improve our fraud detection system.
- Analyze large amounts of data to identify patterns of fraud and anomalies, providing valuable insights to inform our security strategies.
Requirements:
- Knowledge of banking regulations, fraud investigation, and case management.
- At least one year of experience in the banking industry, with a focus on digital account security.
- Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
- Analytical mindset and the ability to interpret and analyze data and metrics.
