Expert Cloud Support Specialist

1 week ago

Biñan, Calabarzon, Philippines beBeeCLOUDSUPPORT Full time $60,000 - $90,000
Cloud Support Engineer

We are seeking a talented Cloud Support Engineer to join our team. This role is perfect for individuals who have a passion for technology, enjoy working with open source development, and possess exceptional problem-solving skills.

About the Role

This is an exciting opportunity to build a career with us and support the technical needs of customers leveraging Ubuntu and open source products. As a Cloud Support Engineer, you will investigate issues reported by customers, work to resolve complex customer problems related to Canonical's portfolio of products, and engage directly with customers to resolve their issues.

  • Investigate issues reported by customers by researching and escalating issues.
  • Work to resolve complex customer problems related to Canonical's portfolio of products.
  • Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
Requirements

To be successful in this role, you will need:

  • Professional written and spoken English with excellent presentation skills.
  • Exceptional academic track record from both high school and university.
  • Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path.
  • Track record of going above-and-beyond expectations to achieve outstanding results.
  • Hands-on and extensive working experience in supporting Linux systems including 3 or more of:
    • Virtualization / Cloud - primarily using KVM or OpenStack.
    • Containers - especially with Docker, LXD/LXC, or Kubernetes.
    • Storage technologies - block, object and network.
    • Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.).
  • Cloud computing expertise in provisioning, monitoring, orchestration, etc.
  • Advanced troubleshooting experience:
    • Linux integration with other environments (authentication/directory services, network file systems, etc.).
    • Ability to navigate effectively stack traces and logs, and advise on next steps.
    • Solid understanding of OS and Application level bugs and when to escalate to the correct team.
  • Programming fundamentals in any language.
  • Extensive Customer support experience is key:
    • Customer needs are top priority.
    • Communicate professionally, emphatically, clearly and set the right expectations.
Benefits

We offer a range of benefits to support your professional growth and well-being:

  • Distributed work environment with twice-yearly team sprints in person.
  • Personal learning and development budget of USD 2000 per year.
  • Annual compensation review.
  • Recognition rewards.
  • Annual holiday leave.
  • Maternity and paternity leave.
  • Employee Assistance Programme.
  • Opportunity to travel to new locations to meet colleagues.
  • Priority Pass, and travel upgrades for long haul company events.

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