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Customer Education Program Developer

2 weeks ago

Manila, National Capital Region, Philippines KMC Solutions Full time
Company Overview:
KMC Solutions is a leading provider of innovative solutions for businesses. Our mission is to deliver exceptional customer experiences through cutting-edge technology and expert training.

Job Summary:
We are seeking an experienced Customer Education Training Specialist to join our team. As a key member of our Customer Education Services team, you will play a vital role in designing and delivering engaging training programs that drive customer success.

Main Responsibilities:
• Develop and deliver high-quality training sessions and programs tailored to meet the needs of our customers
• Collaborate with cross-functional teams to support the development of training content and initiatives
• Build strong relationships with customers by understanding their unique training requirements and providing personalized support
• Stay up-to-date on product features and updates to ensure accurate and effective training delivery
• Gather feedback from customers to continuously improve training programs and materials
• Document best practices and FAQs to create a knowledge base for internal and external use
• Work closely with the Customer Success, Instructional Design, and Product teams to ensure alignment between training initiatives and overall business objectives

Requirements:
• Bachelor's degree with 2-4 years of related experience
• Proven experience in delivering training programs, preferably in a SaaS or technology-related industry
• Strong presentation and communication skills, with the ability to engage and inspire audiences of varying backgrounds and skill levels
• Experience with instructional design methodologies and adult learning principles is a plus
• Ability to travel domestically and internationally as needed for onsite training sessions
• Excellent organizational skills and attention to detail
• Adaptability and willingness to learn in a fast-paced, dynamic environment

Benefits:
KMC Solutions offers a competitive compensation package, including health insurance, unlimited coffee, diverse learning opportunities, and above-standard leave policies.

Location:
KMC Armstrong Corporate Center, Metro Manila