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Customer Support and Market Analyst

1 week ago

Davao City, Davao, Philippines Visage Executive Search Full time

Job Description

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The successful candidate will be responsible for providing exceptional customer support, conducting market analysis, and ensuring operational oversight of AppStore products.

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Key Responsibilities:

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  • Respond to customer inquiries and resolve issues promptly and effectively.\
  • Provide technical support and guidance to customers on product usage and troubleshooting.\
  • Manage customer relationships and build strong rapport.\
  • Conduct market research to identify local trends and opportunities.\
  • Monitor competitor activities and provide insights to the product team.\
  • Assist in developing local marketing strategies and campaigns.\
  • Evaluate product performance and identify areas for improvement.\
  • Analyze multi-channel user data weekly, focusing on core user experience issues.\
  • Conduct product walkthroughs, recording and tracking experience issues.\
  • Operate the Xiaomi Fans community, tracking core issues and user return visits.\
  • Collaborate with cross-functional teams to achieve operational goals.\
  • Provide input on product development and enhancements based on local market feedback.\