Career Opportunity in Global Service Delivery

3 days ago

Pasay, National Capital Region, Philippines beBeeManager Full time ₱900,000 - ₱1,200,000
Program Manager - Global Services

Imagine partnering with global technology leaders in a company that prioritizes your professional growth, success, and community.

We are looking for a Program Manager to join our team. Today. We provide outsourced solutions for the world's greatest brands.

The future team member will be responsible for aligning programs, providing tactical production support to cross-regional and cross-functional projects, improving critical processes, and interacting with clients/stakeholders to assess, identify, and solve for health risk drivers to achieve customer retention and expansion.

Along the way, you will have access to excellent training opportunities to grow and enhance your skills and career.

You Will:

  • Partner with cross-functional teams to assess and identify client health risk drivers, propose corrective action plans.
  • Develop and maintain strategic roadmaps to drive customer retention and expansion.
  • Plan and lead high-impact initiatives to improve scaled sales efficiency and effectiveness.
  • Continuously assess operational risks and leverage operational understanding of client/stakeholder processes to develop and implement corrective actions globally.
  • Build a culture of globally consistent best practices through continuous improvement by collecting feedback, evaluating efficiencies, and recommending changes to optimize sales delivery.
  • Leverage strong interpersonal skills to establish trusted advisor relationships with clients.
  • Act as client champion and facilitate timely resolution of client issues, leveraging resources across the company as needed.
  • Lead expansion and efficiency projects, including change requests.
  • Oversee development and maintenance of knowledge assets to promote repeatability and rapid adoption of best practices.
  • Seek guidance and mentorship from higher-level program managers on more complex projects/matters.

Requirements:

  • Proficient experience managing mildly complex cross-functional projects and stakeholders, driven by data insights.
  • Self-motivated with a strong vision-setting, strategic problem-solving, and action-driving mindset.
  • Developing persuasive written and verbal communication skills across diverse teams.
  • Experience with process optimization, program management, customer support strategy, or quality assurance.
  • 5-7 years of related experience (sales, presales, or sales training preferred).
  • Decision-making, consensus-building, and conflict management skills.
  • Ability to work under pressure, adapt quickly, be customer-facing, and stay organized.
  • Excellent organizational skills with attention to detail.
  • Ability to prioritize initiatives based on ROI and impact.
  • At least 2 years in a Business Analyst, Solution Architect, Project Manager, or Program Manager role.

Benefits:

  • Health Insurance with Dental Coverage
  • Bereavement Leave
  • Life Insurance
  • Group Personal Accident Program
  • Employee Assistance Program
  • Wellness Incentive Program
  • Learning and Development Programs

Work Environment:

Concentrix is a Virtual First company, meaning most employees will work outside of an office. Equipment will be provided, but a stable internet connection and a dedicated workspace at home are required.

Location: PHL Makati City - Ayala North Exchange

Language Requirements: English proficiency required

Time Type: Full-time

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