Unlocking Operational Excellence

2 days ago

Quezon City, National Capital Region, Philippines beBeeTransformation Full time $110,000 - $140,000
Service Operations Transformation Specialist

We're a tight-knit team of professionals working together to deliver world-class service through operational excellence and strategic enablement. Our focus is on creating efficient experiences for our operations team and effective ones for our customers.

Our ideal candidate will have 3–5 years of experience in service operations, continuous improvement, or CX strategy, with a proven track record of driving transformation initiatives.

  • Design future-state workflows that revolutionize operational effectiveness, combining policy, process, and automation to achieve breakthrough results.
  • Partner with cross-functional teams to gather insights and validate opportunities for radical improvement.
  • Collaborate with Business Applications to ensure solution designs are aligned with business intent.
  • Track and interpret performance metrics to evaluate the success of new initiatives and identify opportunities for further innovation.
  • Document frameworks, playbooks, and best practices that allow repeatable improvement and cross-team alignment for future ground-up initiatives.

Requirements:

  • Strong process thinking: ability to simplify complex systems, reduce handoffs, and eliminate waste, with a bias towards radical change.
  • Familiarity with AI- or automation-enhanced service environments and a vision for their transformative potential.
  • Comfortable leading discovery, facilitation, and cross-functional problem solving with a focus on groundbreaking solutions.
  • Strong business judgment, able to connect customer experience outcomes to operational mechanics and bottom-line impact through innovative approaches.

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