
Medical Support Specialist
2 days ago
A medical virtual assistant plays a crucial role in supporting healthcare professionals and organizations by ensuring seamless communication between patients, providers, and health insurance companies.
About the Position
- Deliver exceptional customer service through inbound and outbound calls, maintaining a professional demeanor at all times
- Collaborate with healthcare professionals to obtain medical history from Electronic Medical Records (EMRs) such as Cerner, Epic, AthenaNet/AthenaHealth, and NextGen
- Verify healthcare insurance coverage and eligibility to ensure timely and accurate processing
Responsibilities and Duties
- Manage inbound and outbound calls from patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification
- Maintain great phone etiquette and provide excellent customer service skills
- Obtain medical history by navigating through EMRs
- Verify healthcare insurance coverage and eligibility
- Provide administrative support including data entry, appointment scheduling, email management, record management, and time-keeping
- Take charge of health promotion, explanation of care plans, admissions, new patient intake, and front-desk triage
- Establish a professional relationship with medical professionals and patients by acting as a primary liaison between patients and providers
- Adhere to HIPAA policy
Requirements and Qualifications
- Excellent verbal and written English communication skills
- 1–2 years of experience in a medical-related field
- Familiarity with medical terminologies
- Healthcare-related degree is highly preferred
- Intermediate skills with Google Workspace and/or Microsoft Office
- HIPAA certification is a plus
- Strong attention to detail
- Impartial
- Highly organized
- Computer savvy
- Open to working night shifts
Benefits and Perks
- Starting rate is $800 (USD) monthly
- Employment Type: Independent Contractor
- Free Training
- Paid Time Off
- HMO Coverage
- Optical Rewards
- Performance-Based Increase
- Permanent Work From Home
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