Quality Assurance Operations Manager

1 week ago


Manila, National Capital Region, Philippines NV GROUP HOLDINGS PTY LIMITED Full time
Job Description
We are seeking a Client Experience Improvement Lead to join our team at NV Group Holdings Pty Limited. In this role, you will be responsible for ensuring the quality of our services by monitoring and evaluating transactions through multiple channels. Your expertise will help us identify areas for improvement and implement changes to enhance our service quality. If you have a background in quality assurance, customer service, or sales, and are passionate about delivering exceptional results, we encourage you to apply.

About NV Group
NV Group is a leading provider of financial and legal services, operating across Australia, New Zealand, and other regions. We pride ourselves on delivering high-quality services to our clients, who include major corporations like AGL, Telstra, EA, and more. As a key member of our team, you will contribute to maintaining our reputation for excellence in service delivery.

Responsibilities and Requirements
In this role, you will be responsible for monitoring transactions, identifying areas for improvement, and providing feedback to team leaders and managers. You will also collaborate with our operations team to implement changes and enhance our service quality. To succeed in this position, you will need strong analytical skills, excellent communication, and the ability to work effectively in a team environment. If you possess these qualities and are passionate about delivering exceptional results, we invite you to join our team.

Key Qualifications
  • Bachelor's degree in any field.
  • Previous experience in quality assurance, customer service, or sales, preferably in a call center/BPO setting.
  • Background in Australian accounts or similar environments is an advantage.
  • Strong interpersonal and communication skills.
  • Ability to work independently and as part of a team.
  • Results-driven and flexible approach.
  • Proficient in Microsoft Office applications (Excel, Word, PowerPoint, Outlook).


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