
Trade Deductions Specialist
2 days ago
We are seeking a diligent professional to join our Customer Experience team as a Trade Deductions Expert. This exciting opportunity involves driving client value through financial support, distributor/retailer back-up retrieval, collections, and transaction processing.
About the Role
- Navigate distributor, direct, and logistics portals to gather required backup documentation.
- Maintain an Excel spreadsheet that tracks missing deduction backup items.
- Communicate with engineers when the web scraper does not work as expected.
- Maintain manuals for each distributor and direct account, explaining the details of their customer portals.
- Create and send email reports to clients with status updates twice a month.
- Assist with ad hoc analysis and reporting.
- Take responsibility for department goals by accepting new duties and finding opportunities for improvement.
Requirements
- 1 year of experience in Trade Promotion Management.
- A background or education in Accounting.
- Business-level English fluency required.
- Beginner knowledge of SaaS products preferred.
- Experience working in a start-up and comfortable with change.
- Impeccable oral and written communication skills.
- Eager to learn and fosters a desire to serve customers and create win-win partnerships.
About Us
We offer a dynamic work environment where you can develop your skills and expertise in trade deductions management. Our team is dedicated to delivering exceptional customer experiences, and we're looking for someone who shares our passion for excellence.
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