Customer Success Engineer

4 days ago


Manila, National Capital Region, Philippines Finastra Full time
About the Role

We are looking for a dedicated Customer Success Engineer to support our customers in achieving their goals with Finastra's Payment solutions.

The successful candidate will be responsible for executing escalation procedures when applicable, as defined by management, and participating in projects throughout the development and implementation life cycle to ensure actual implementation meets requirements.

Key Responsibilities
  • Manage assigned cases through the full case management life cycle, monitoring and updating all assigned cases in Salesforce CRM with timeliness, accuracy, and relevant information.
  • Assist with day-to-day team coordination as a backup to management, following all processes as formally documented and seeking improvements to processes.
  • Maintain and expand support expertise by learning International and Domestic Payments Products and the software applications Finastra sells.
Requirements
  • Minimum of 2 years of experience in a similar role, demonstrating success and support in a cross-functional team environment.
  • Excellent incident management experience, including participation in bridge calls for major incidents and documentation of troubleshooting steps and service restoration details.
  • Knowledge of SQL, Power BI, MQ, SoapUI, Jenkins, Unix, and Java is a plus.


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