Customer Success Engineer
4 days ago
We are looking for a dedicated Customer Success Engineer to support our customers in achieving their goals with Finastra's Payment solutions.
The successful candidate will be responsible for executing escalation procedures when applicable, as defined by management, and participating in projects throughout the development and implementation life cycle to ensure actual implementation meets requirements.
Key Responsibilities- Manage assigned cases through the full case management life cycle, monitoring and updating all assigned cases in Salesforce CRM with timeliness, accuracy, and relevant information.
- Assist with day-to-day team coordination as a backup to management, following all processes as formally documented and seeking improvements to processes.
- Maintain and expand support expertise by learning International and Domestic Payments Products and the software applications Finastra sells.
- Minimum of 2 years of experience in a similar role, demonstrating success and support in a cross-functional team environment.
- Excellent incident management experience, including participation in bridge calls for major incidents and documentation of troubleshooting steps and service restoration details.
- Knowledge of SQL, Power BI, MQ, SoapUI, Jenkins, Unix, and Java is a plus.
-
Senior Façade Design Engineer
6 days ago
Manila, National Capital Region, Philippines Gig Engineer Full timeThe Gig Engineer is seeking a highly skilled Senior Façade Design Engineer to lead the engineering, design coordination, and technical development of façade systems. The successful candidate will ensure compliance with industry standards, project specifications, and quality requirements.About the RoleLead detailed engineering and technical development of...
-
Customer Success Engineer
1 day ago
Manila, National Capital Region, Philippines emergemarket Full timeWe're seeking a Customer Success Engineer to join our team at emergemarket. As a key member of our support organization, you'll be responsible for ensuring our customers receive seamless technical support and guidance throughout their journey with us.You'll be working closely with our customers to understand their requirements and configurations, and provide...
-
Customer Success Engineer
4 days ago
Manila, National Capital Region, Philippines Prudential Hong Kong Limited Full timeCustomer Success Engineer page is loadedCustomer Success EngineerApply locations: Metro Manilatime type: Full timeposted on: Posted 30+ Days Agojob requisition id: 22050365Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our...
-
Customer Success Strategist
2 days ago
Manila, National Capital Region, Philippines NICE Full timeAbout the JobServe as the primary contact and advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA management, and ongoing customer education.Cultivate and maintain productive relationships across all levels of the customer's organization, from front-line management to senior leadership.Drive ROI with NICE's products and...
-
Customer Success Advocate
4 days ago
Manila, National Capital Region, Philippines SupportNinja Full timeThe Customer Success Advocate at SupportNinja works closely with support, customer success, professional services, engineering, and product teams to ensure a seamless customer experience and contribute to the improvement of products based on customer feedback and inquiries.This role involves collaborating with other members of the support team to share...
-
Customer Success Professional
11 hours ago
Manila, National Capital Region, Philippines Locad Full timeAt Locad, we empower e-commerce businesses to succeed through our innovative logistics engine. Our mission is to propel every business forward by streamlining order fulfilment, inventory management, and shipping processes.We are seeking a highly skilled Customer Success Executive to join our team. The ideal candidate will have 2+ years of experience in...
-
Customer Success Manager
1 week ago
Manila, National Capital Region, Philippines Staff4Me Full timeResponsibilities:Supervise the performance of the engineering team, offering constructive feedback to ensure adherence to established processes and procedures.Manage ticket assignment processes, ensuring equitable distribution of workload among agents.Monitor real-time dashboard data, escalating priority tickets and VIP escalations as necessary for timely...
-
Customer Success Manager
5 days ago
Manila, National Capital Region, Philippines FlutterFlow, Inc. Full timeFlutterFlow is a leading visual development platform that revolutionizes the way teams create, design, and deploy applications. With over 2M users across 200+ countries, FlutterFlow enables teams to build apps without extensive coding knowledge. With an intuitive visual interface, granular control over app experience and cross-platform deployment...
-
Manager, Customer Success
1 week ago
Manila, National Capital Region, Philippines Tbwa ChiatDay Inc Full timeDialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai...
-
Facade Project Design Manager
2 weeks ago
Manila, National Capital Region, Philippines Gig Engineer Full timeLead and manage the facade design process, covering conceptual development, technical detailing, and construction documentation across multiple projects.Collaborate with architects, engineers, contractors, and consultants to ensure seamless integration of facade designs with overall project objectives, balancing aesthetics, function, performance, and...
-
Customer Success Manager
11 hours ago
Manila, National Capital Region, Philippines IDfy | Philippines Full timeAt IDfy, we're on a mission to empower businesses and individuals alike with cutting-edge identity verification solutions. As our Customer Success Manager, you'll be at the forefront of this journey, driving client success and satisfaction while expanding our reach in the Philippines market.Our Story:IDfy has been named 'Fintech Scale up of the year' by...
-
Customer Success Manager
3 days ago
Manila, National Capital Region, Philippines MoEngage Inc. Full timeAbout MoEngage MoEngage is an intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push,on-site messages, and SMS. With AI-powered automation and optimization, brands can analyze audience behavior and engage...
-
Customer Success Manager
2 weeks ago
Manila, National Capital Region, Philippines EURONET TECHNOLOGY SERVICES, INC. Full timeWe are looking for a technically savvy customer success manager who possesses a strong drive for results. Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn....
-
Customer Success Strategist
3 days ago
Manila, National Capital Region, Philippines MoEngage Full timeThis role offers a unique opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. As a leader in this role, you will be accountable for the success and development of a team of Enterprise Customer Success Managers. You will also own the onboarding process for new enterprise customers and...
-
Customer Success Professional
4 days ago
Manila, National Capital Region, Philippines Lone Wolf Technologies Inc. Full timeCompany OverviewLone Wolf Technologies Inc. is a leading provider of software solutions for the real estate industry. Our products enable our clients to gain a competitive advantage in today's market and have been adopted by nearly 10,000 offices across North America.Job DescriptionWe are seeking a highly motivated and experienced Customer Success Specialist...
-
Customer Success Manager
13 hours ago
Manila, National Capital Region, Philippines MoEngage Full timeLocation: Manila, Metro Manila, PhilippinesAbout MoEngageMoEngage is an intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push, on-site messages, and SMS. With AI-powered automation and optimization, brands...
-
Customer Success Manager
2 weeks ago
Manila, National Capital Region, Philippines PENBROTHERS Full timeWhat's the scoop?As a Customer Success Manager, you will ensure the long-term success and satisfaction of customers post-sale. You will act as the primary point of contact, providing strategic guidance, product education, and support to maximize customer value. By proactively addressing challenges, identifying growth opportunities, and driving retention...
-
Customer Success Advocate
4 days ago
Manila, National Capital Region, Philippines Outsourced Quality Assured Services Inc. (ISO Certified) Full timeWe are seeking a Customer Success Advocate to join our team at Outsourced Quality Assured Services Inc. (ISO Certified).As a Customer Success Advocate, you will be working closely with customers to understand their needs and provide support to ensure their success with our product portfolio.**Responsibilities**Work with customers to understand their needs...
-
Customer Success Specialist
5 days ago
Manila, National Capital Region, Philippines TapTalent Full timeWe're Hiring: Customer Success SpecialistWe are looking for a dedicated and proactive Customer Success Specialist to ensure our clients achieve their desired outcomes while using our products. The ideal candidate will have strong communication skills, a passion for customer service, and the ability to build lasting relationships with clients.Location:...
-
Manager, Customer Success
2 days ago
Manila, National Capital Region, Philippines NICE Full timeAt NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?The Manager, Customer Success is...