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Senior Operations Manager

2 weeks ago

Baguio City, Cordillera, Philippines beBeeLeadership Full time ₱1,500,000 - ₱2,500,000
Team Leadership Opportunity

About the Role:

This is an exciting opportunity for a seasoned professional to take on a team leadership role in our fast-paced, multicultural environment. As a Team Lead, you will oversee daily operations, ensure timely delivery of client and internal requirements, mentor team members, and collaborate with cross-functional teams across global time zones.

The ideal candidate will possess excellent leadership skills, a solid technical foundation, and the ability to drive team performance. If you are a motivated and experienced leader looking to make a significant impact, this role may be the perfect fit for you.


Key Responsibilities:
  • Lead, mentor, and manage a team of professionals supporting the NA region.
  • Oversee daily operations to ensure on-time delivery of client and internal deliverables.
  • Provide hands-on support for escalated technical issues, liaising with engineering or product teams as needed.
  • Track and drive performance metrics (SLAs, KPIs) to maintain high-quality service delivery.
  • Coordinate with global teams to ensure regional and operational alignment.
  • Identify skill gaps, arrange training, and promote a continuous learning culture.
  • Manage schedules, shift planning, and workforce capacity based on business demands.
  • Streamline processes, document best practices, and implement improvements.
  • Assist in recruitment, onboarding, and conducting performance evaluations.

Qualifications:
  • 5+ years of professional experience, with at least 2 years in a leadership or supervisory role.
  • Solid understanding of technical concepts (systems operations, software support, or data platforms).
  • Strong problem-solving, analytical, and organizational skills.
  • Proficient in MS Office Suite (Excel, Outlook, Word).
  • Ability to lead distributed teams across time zones.
  • Excellent communication skills in English (verbal and written).
  • Experience in fast-paced, multicultural environments.

Preferred Skills:
  • Background in managing teams in customer service, operations, or support.
  • Strong interpersonal and conflict resolution skills.
  • Experience working in cross-functional or global teams.
  • Ability to prioritize effectively under pressure.
  • Proactive mindset for process improvement and team development.