Technical Operations Leader

4 days ago


Makati City, National Capital Region, Philippines Avaloq Full time

About Us

Avaloq is a leading provider of wealth management technology and services, with a global presence and a diverse client base.

Job Description

The Operation Center Team Leader is responsible for overseeing the day-to-day operations of the Operation Center team, ensuring the smooth running of IT systems and batch processing jobs.

Main Responsibilities
  1. Lead the Operation Center team, providing guidance and support to team members
  2. Oversee system monitoring activities, ensuring timely response to alerts and incidents
  3. Monitor the execution of batch jobs, identifying and resolving issues
  4. Implement new monitoring and automation tools
  5. Manage shift schedules to ensure adequate coverage
  6. Coordinate handoffs between shifts to minimize disruptions
Requirements
  • Strong technical expertise in IT infrastructure, system monitoring, and batch processing
  • Proven leadership and team management skills
  • Excellent problem-solving and decision-making abilities
  • Strong communication and interpersonal skills
  • Ability to work under pressure and manage multiple tasks simultaneously
  • Experience with ITIL frameworks and incident management processes

Desirable Skills:

  • Experience with system monitoring tools (e.g. PagerDuty, NetCool, Grafana)
  • Knowledge of batch processing concepts and tools (e.g. Zena)
  • Experience in SIEM and EDR solutions (Splunk, Sentinel, Wazuh, Defender)
  • Experience with ITIL frameworks
  • Knowledge of cloud technologies
Our Culture

Avaloq is committed to fostering an inclusive and diverse workplace culture, promoting work-life balance, and encouraging collaboration and innovation.



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