Technical Operations Leader
4 days ago
About Us
Avaloq is a leading provider of wealth management technology and services, with a global presence and a diverse client base.
Job DescriptionThe Operation Center Team Leader is responsible for overseeing the day-to-day operations of the Operation Center team, ensuring the smooth running of IT systems and batch processing jobs.
Main Responsibilities- Lead the Operation Center team, providing guidance and support to team members
- Oversee system monitoring activities, ensuring timely response to alerts and incidents
- Monitor the execution of batch jobs, identifying and resolving issues
- Implement new monitoring and automation tools
- Manage shift schedules to ensure adequate coverage
- Coordinate handoffs between shifts to minimize disruptions
- Strong technical expertise in IT infrastructure, system monitoring, and batch processing
- Proven leadership and team management skills
- Excellent problem-solving and decision-making abilities
- Strong communication and interpersonal skills
- Ability to work under pressure and manage multiple tasks simultaneously
- Experience with ITIL frameworks and incident management processes
Desirable Skills:
- Experience with system monitoring tools (e.g. PagerDuty, NetCool, Grafana)
- Knowledge of batch processing concepts and tools (e.g. Zena)
- Experience in SIEM and EDR solutions (Splunk, Sentinel, Wazuh, Defender)
- Experience with ITIL frameworks
- Knowledge of cloud technologies
Avaloq is committed to fostering an inclusive and diverse workplace culture, promoting work-life balance, and encouraging collaboration and innovation.
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