Independent Quality Assurance Specialist

1 day ago

Makati City, National Capital Region, Philippines beBeeQuality Full time ₱900,000 - ₱1,200,000
HR Quality Assurance Specialist

We are seeking a skilled Quality Assurance Professional to join our team. In this role, you will be responsible for ensuring the quality of our HR processes and data.

You will serve as the primary point of contact for operational audits, ensuring that corrective actions are accurately implemented, documented, and aligned with our principles. You'll collaborate with other teams to monitor and track resolutions, uphold internal SLAs for timeliness and accuracy, and take ownership of follow-ups, updates, and continuous improvement of control measures.

Responsibilities:
  • Audit & Controls: Apply audit knowledge to identify and correct data issues using the Data Audit Tool; Prepare and store audit evidence in iCare and SAP SuccessFactors per audit procedures; Conduct quality checks on HR data maintained by other teams and support SOX compliance, audits, and issue escalations; Collaborate with internal and external auditors by providing required documentation and reports.
  • Transactions and Data Management: Audit end-to-end employee lifecycle transactions in SAP SuccessFactors (e.g., hiring, promotions, terminations, and the like); Understand and audit organizational data structures, ensuring accuracy across units, positions, and cost centers.
  • Performance and Reporting: Coordinate control self-assessments with other teams; Deliver timely, accurate reports to support performance tracking and decision-making; Act as the key contact for Risk & Controls reviews, providing necessary documentation and walkthroughs.
  • Feedback Loop and Continuous Improvement: Identify process gaps and opportunities through stakeholder engagement and data insights; Lead root cause analyses and drive continuous improvement initiatives; Support deployment of new processes and feedback loop enhancements.
  • Knowledge & Incident Management: Maintain up-to-date Operations Manuals in collaboration with stakeholders; Analyze incidents to prevent recurrence, conducting root cause analysis and implementing corrective actions.
Requirements:
  • Strong Communication Skills: Excellent English communication skills; additional languages a plus based on regional support.
  • Confident Communicator: Confident communicator across all organizational levels.
  • Technical Skills: Proficient in MS Office, especially Excel, PowerPoint, and Word.
  • Experience: Experience with SAP SuccessFactors – Employee Central is a plus.
  • Detail-Oriented Team Player: Detail-oriented team player with a collaborative mindset and strong ownership.
  • Sound Judgment: Exercises sound judgment when handling sensitive and confidential information.
  • Problem-Solver: Problem-solver with a proactive approach to improving tools and processes.
  • Prioritization: Skilled in prioritization, working independently, and maintaining a consumer-centric focus.
  • Flexibility: Flexible to work on shifting schedules when required.
What We Offer:
  • Competitive Compensation Package: Our competitive compensation package includes guaranteed 14th month pay, comprehensive HMO coverage, annual medical reimbursement, retirement plan, and leave conversion.
  • Diverse and Inclusive Culture: Be part of an inclusive, diverse culture where everyone's contribution is respected; collaborate with some of the world's best people and feel like you belong.
  • Global Career Opportunities: Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.

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