Guest Services Representative

2 days ago

Angeles City, Central Luzon, Philippines beBeeRepresentative Full time $9,600 - $12,000

Job Title: Guest Services Representative

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We are seeking a highly skilled and motivated Guest Services Representative to join our team. As a Guest Services Representative, you will be responsible for providing exceptional customer service to our guests, ensuring their stays are seamless and memorable.

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  • Promptly respond to guest inquiries and communications, providing timely and accurate information to resolve any issues or concerns.">
  • Answer guest phone calls and handle incoming messages in a professional and courteous manner.">
  • Effectively resolve guest issues and complaints, working closely with internal teams to maintain high standards of service.">
  • Update reservations accurately to ensure proper accounting and minimize errors.">
  • Liaise with external partners, including short-term rental platforms like Airbnb and VRBO, to resolve any channel-specific issues.">
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Required Skills and Qualifications:

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  • Proficiency in using online travel agencies (OTAs) such as Airbnb, VRBO, Expedia, and Booking.com.">
  • Familiarity with property management systems like Guesty.">
  • Excellent communication and problem-solving skills, with the ability to work independently and manage multiple tasks effectively.">
  • Strong attention to detail and organizational skills, with the ability to prioritize tasks and meet deadlines.">
  • Fluent in English, both in writing and speaking.">
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Benefits:

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  • A competitive monthly salary of $800-$1,000 based on experience.">
  • Two weeks of paid vacation after the six months of service.">
  • A fun and engaging work culture.">
  • Potential for performance bonuses.">
  • 13-month pay.">
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Additional Requirements:

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  • A distraction-free workspace with professional settings.">
  • Dual monitors for enhanced multitasking and efficiency.">
  • A stable high-speed internet connection and a contingency plan for backup.">
  • A computer capable of handling necessary software and tasks.">
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