Effective Vendor Management Expert
1 day ago
We are seeking a highly skilled and experienced professional to oversee and manage third-party vendors within the Consumer domain for our Business Process Outsourcing (BPO) operations.
Key Responsibilities:- Performance and relationship management of BPO Vendors
- Generate insights and present it to Vendors and Internal stakeholders
- Create and/or execute strategies to improve vendor performance
- Ensure vendors are compliant with regulatory requirements policy wise and contractually
- 3+ years of relevant vendor management or Consumer Operations experience
- Experience leading BPO operations (preferably in the Consumer space) or directly relevant Consumer Operations (Financial sector)
- Extensive understanding of business operations and industry dynamics.
The ideal candidate will possess in-depth knowledge of Consumer support requirements, vendor management best practices, and a proven track record of effectively managing vendor relationships. This role plays a critical part in ensuring adherence to quality standards and operational excellence.
This is an exceptional opportunity to contribute to the growth and success of our organization by developing and implementing effective vendor management strategies.
As a key member of our team, you will have the opportunity to work collaboratively with cross-functional teams to drive business results and deliver high-quality services to our customers.
Our organization values innovative thinking, strategic problem-solving, and strong communication skills. We are looking for a motivated and results-driven individual who can thrive in a fast-paced environment and make a significant impact on our business.
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