Customer Experience Ambassador

3 days ago


Pasay, National Capital Region, Philippines Metacom Full time

About Metacom: We are a company that values customer satisfaction and strives to provide exceptional service.

Job Summary: We are seeking a skilled Customer Service Assistant to join our team at Metacom. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and providing excellent customer experience.

Key Responsibilities:

  • Handle customer calls professionally and efficiently, addressing their concerns and providing solutions in a courteous and respectful manner.
  • Suggest products and services based on customers' preferences, enhancing their shopping experience and building loyalty.
  • Utilize negotiation techniques to resolve disputes and gain customer buy-in, ensuring a positive outcome for both parties.

Requirements:

  • Excellent communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Strong problem-solving skills, with the capacity to analyze situations and find effective solutions.
  • Ability to work under pressure, managing multiple tasks and priorities while maintaining a high level of customer satisfaction.

Benefits:

  • A competitive salary of $45,000 - $60,000 per year, depending on experience and performance.
  • Ongoing training and development opportunities, enabling you to grow and advance in your career.
  • A dynamic and supportive work environment, fostering collaboration and teamwork.

Metacom offers a rewarding and challenging opportunity for individuals who share our passion for delivering exceptional customer service.



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