Technical Support Specialist
2 weeks ago
**Job Overview:**
Schneider Electric Gruppe is a leading provider of energy management and automation solutions. We are seeking a highly skilled Technical Support Specialist to join our team in Cavite, Philippines.
The ideal candidate will possess excellent language skills in English and German, with a strong ability to communicate complex technical information to customers. This role requires close coordination with internal stakeholders to ensure customer inquiries are managed professionally and in a timely manner.
**Key Responsibilities:**
- Answer incoming calls and proactively qualify technical/sales opportunities
- Document all incoming calls using CRM tool
- Promote Schneider's existing and new products and solutions
- Participate in various training courses as required
**Requirements:**
- Eloquence in English and German languages
- Bachelor's degree in Engineering or equivalent experience
- Excellent listening, expression, and interrelationship skills
- Ability to work independently and utilize sound judgement
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