Helpdesk Technical Support Specialist

2 weeks ago


Cavite City, Calabarzon, Philippines Schneider Electric Norge AS Full time
Key Responsibilities:

As a Helpdesk Technical Support Specialist, you will be responsible for providing technical support to customers through various channels, including phone, email, and live chat. Your role will involve utilizing available resources to resolve customer inquiries efficiently and documenting customer interactions in the CRM system.

Our ideal candidate should have a bachelor's degree in engineering or equivalent experience. Preference will be given to those with BPO or customer service experience, as well as working experience in related fields specializing in technical and helpdesk support. You should also be fluent in English and willing to work in a rotating schedule.

We offer a dynamic work environment, comprehensive medical coverage for employees and dependents, flexible work arrangement, and on-site gym facilities. If you are passionate about delivering exceptional customer service, we encourage you to apply today.

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