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Salesforce Administrator Associate

7 days ago

Manila, National Capital Region, Philippines Dayforce Summit Full time

About Dayforce Summit

We are a global human capital management company that offers a unified solution database and continuous calculation engine.

Our Cloud HCM platform drives efficiency, productivity, and compliance for the global workforce.

Job Summary

This role is part of our support function responsible for providing exceptional customer service, support, and system administration for Salesforce.

You will act as an interface between business owners, internal stakeholders, and technology to administer and enhance the system.

Key Responsibilities

  1. Provide level 1 support to all end users on Salesforce.
  2. Maintain support service levels.
  3. Manage the exception queue in Salesforce and ensure cases are transferred to the correct team.
  4. Maintain security including sharing rules and security levels.
  5. Manage new business onboarding onto Salesforce and RPA platforms and terminating customer deactivation.
  6. Manage Salesforce community's customer onboarding process.
  7. Deliver the continuous training program to all members of Dayforce.
  8. Monitor usage and mentor users/groups needing assistance.
  9. Create and maintain reports and dashboards for the business as needed.

What We Offer

We are committed to community impact and provide opportunities for volunteer days and charity initiatives.

We also offer comprehensive wellness initiatives and recognition through competitive pay and benefits.