Foreign Language Support Specialist

4 days ago


Manila, National Capital Region, Philippines Cognizant Technology Solutions Philippines Inc. Full time

About Us

Cognizant Technology Solutions Philippines Inc. is a leading provider of digital business solutions to clients across multiple industries.

We are committed to anticipating and solving our clients' toughest problems, enabling them to thrive in the digital era.

Job Overview

The Foreign Language Support Specialist will be responsible for providing Tier 1 end user support with escalations to Search Engine for online streaming paid content products.

This role may include inbound phone, email, chat, and potentially video conference as service channels.

Key Responsibilities

  • Diagnose, resolve, and report customer issues and questions relating to online streaming paid content products.
  • Collaborate with Search Engine team to escalate complex issues.
  • May be required to perform Tier 2 delivery tasks and support Search Engine's Business partners.

Requirements

  • Bachelor's degree or equivalent work experience.
  • Excellent written and verbal German language skills, with ability to translate German to English and vice versa.
  • Tech-savvy and able to troubleshoot personal devices, online streaming, transactions, applications, software & hardware issues.
  • Able to learn, retain, and apply large amounts of product, procedure, policy, and system information.
  • Demonstrate strong interpersonal skills and empathy for users' situations.


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