Language Quality Assurance Specialist

7 days ago


Manila, National Capital Region, Philippines goFLUENT Full time

About the Role

As a Language Training and Assessment Evaluator at goFLUENT, you will play a critical role in ensuring the high-quality delivery of language training programs. Your primary objective is to maintain and enhance the effectiveness and efficiency of language training programs, ensuring they meet the established standards and client requirements.

Your Key Responsibilities

  • Quality Assessment: Observe language trainers during lessons to assess their instructional delivery, lesson plans, learner engagement, use of tools and teaching materials, and classroom management skills, to identify areas for improvement and ensure adherence to quality standards.
  • Standards Development: Contribute to the development and maintenance of quality standards and guidelines for language training programs and assessments, ensuring they align with industry best practices, instructional design principles, and learner and client needs.
  • Language Training Program Evaluation: Review and evaluate the effectiveness of the learning solutions by analyzing learner feedback, monitoring learner progress, and conducting observations or audits of learner programs. Review and evaluate the effectiveness of the assessment solutions by analyzing candidate and client feedback, and conducting audits of assessment results and analyzing them.
  • Quality Improvement Initiatives: Collaborate with instructional designers, trainers, and other stakeholders to identify areas of improvement and implement corrective actions to enhance the overall quality of language training programs and assessment solutions.


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