Store Relationship Builder

2 days ago

Caloocan City, National Capital Region, Philippines beBeeOperations Full time ₱3,300,000 - ₱4,200,000
Job Description

The Customer Operations Specialist is responsible for delivering coaching and mentoring to Agency Supervisors and Coordinators in building strong relationships with key store personnel, including training and development.

  • Coaching and Mentoring: Coach and mentor Agency Supervisors and Coordinators to build strong relationships with key store personnel through regular coaching sessions.
  • Evaluate Training Programs: Evaluate the effectiveness of training programs delivered to Key Agency Personnel.
  • Building Strong Store Relationships: Strengthen relationships with key store personnel through proactive store visits and ongoing communication.
  • Promotions and Sales Program Execution: Ensure timely execution of BTL promotions and trade promos by coordinating with cross-functional teams.

Key Responsibilities:

  • Implement national in-store merchandising based on standard guidelines and workflows.
  • Manage POPs, shelf talkers, headers, wobblers, mass displays, product highlights, special displays, decals, MS Displayer, and special containers.
  • Handle Out-of-Home (OOH) Merchandising by ensuring effective use of visual aids.
  • Suggest operational improvements in availability, visibility, merchandising, promotion execution, and Bad Order management.
  • Develop pilot and stretch programs to test new processes improving availability, visibility, merchandising, and promo execution.

Minimum Qualifications:

  • Strong passion for learning and career growth, with relevant experience and knowledge.
  • Excellent communication and interpersonal skills.
  • Strong analytical skills and business acumen.
  • Basic marketing and computational skills.
Benefits

This role offers a unique opportunity to develop your skills and expertise in customer operations, with a focus on coaching and mentoring. You will have the chance to work closely with cross-functional teams to deliver effective training programs and improve operational efficiency.

Why This Role Matters

This role plays a critical part in driving business growth and success by ensuring that our customers receive the best possible service. If you are passionate about delivering exceptional customer experiences and want to make a real impact, this could be the perfect opportunity for you.

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