Pre-Sales Technical Support Consultant

4 days ago


Taguig, National Capital Region, Philippines Sutherland Philippines Full time

Pre-Sales technical support involves giving demos of Nessus Professional and Nessus Expert and answering prospect's basic configuration and scanning questions, supporting a team of Nessus Sales Specialists. Information can be found in the knowledge systems and communicated back to the prospect. More difficult pre-sales technical questions can be submitted to slack channels to get help from Tenable Systems Engineers and Product Management teams.

In this role, the Pre-Sales Technical Support Consultants will be required to meet the following:

  1. Support a global team of Nessus Sales Specialists with pre-sales demos and technical questions from Nessus prospects via voice, email, and chat channels.
  2. Handle basic product how-to, configuration and product installation inquiries using fixes and solutions from the Nessus support knowledge base.
  3. Utilize Tenable Salesforce instance to document all pre-sales interactions and advance issues to other Tenable teams per documented processes.
  4. Ensure customer feedback is properly channeled into Sales, Product Management and Marketing.
  5. Identify opportunities to improve or add content to the Nessus Support Knowledge base and work with an SME to get the content added so it can be reused. At Tenable's discretion and approval, Nessus Pre-Sales Technical Consultants may create or add content to the knowledge base on their own.
  6. Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations.
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