IT Support Specialist

1 day ago

Calamba, Calabarzon, Philippines beBeeTechnical Full time $50,000 - $85,000

Job Summary

We are seeking a highly skilled and detail-oriented technical professional to provide expert support to end users across the organization. This remote role is crucial in delivering exceptional IT service to employees at all levels, including senior and executive leadership.

This position requires an individual with exceptional organizational skills, able to manage multiple tasks simultaneously, prioritize requests, and meet deadlines. The ideal candidate will possess strong written and verbal communication skills, with the ability to effectively communicate technical information to both technical and non-technical stakeholders.

  • Provide technical support for PCs, Windows operating systems, and Apple mobile devices.
  • Diagnose and resolve hardware, software, and fundamental network issues remotely.
  • Document and manage support requests through our service management platform.
  • Maintain clear and effective communication with users to facilitate prompt and efficient resolutions.
  • Provide level one triage for VDI users.
  • Escalate complex incidents to senior technicians as required.
  • Adhere to company security policies concerning data confidentiality and integrity.
  • Address printing concerns, both local and network-based.
  • Utilize secure remote access tools for support of user computers.
  • Troubleshoot audio and video issues encountered during video conferencing sessions.
  • Administer new user onboarding processes by adding accounts to Active Directory, Microsoft 365, Vonage, Dynamics 365, and HubSpot.
  • Oversee user deactivation procedures by removing accounts from these platforms as necessary.
  • Provide ongoing support for Microsoft 365 and on-premises Active Directory environments.
  • Create and manage distribution groups within Office 365.
  • Add and remove user accounts in Vonage.
  • Resolve issues related to the Vonage application.
  • Manage user accounts within the Mainframe system, including additions and removals.
  • Troubleshoot Barracuda VPN installation and connection challenges.
  • Perform password resets in the Mainframe system.
  • Monitor system health and performance using monitoring tools.
  • Release emails and manage permitted senders through email security solutions.
  • Address and resolve OneDrive-related issues.
  • Deliver support and training for Microsoft applications.
Required Qualifications
  • Demonstrate exceptional organizational, time-management, and follow-up abilities.
  • Maintain confidentiality and address sensitive requests with professionalism.
  • Exhibit outstanding proficiency in written and verbal communication.
  • Possess strong interpersonal skills, supporting employees at all organizational levels.
  • Operate independently and excel in dynamic, remote work environments.
  • Have prior experience providing support for PC hardware, Windows, and Apple iOS devices.
  • Understand basic networking concepts and be adept at troubleshooting issues.
  • Be experienced in Microsoft 365 applications, including Exchange Online, Teams, and OneDrive.
  • Familiar with Azure Virtual Desktop Infrastructure (VDI) environment.
  • Capable of creating and managing distribution groups within Office 365.
  • Familiar with on-premises Active Directory, particularly user and group management.
  • Knowledgeable in ITIL principles and IT Service Management frameworks.
  • Previously supported executive-level personnel.

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