Remote Customer Service Representative

1 week ago

Pasig, National Capital Region, Philippines beBeeCustomer Full time ₱600,000 - ₱1,000,000

We are seeking a skilled customer service representative to support our client-facing initiatives. The role involves assisting customers with inquiries and delivering exceptional service.

Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow established procedures while utilizing available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits and Compensation

We offer competitive compensation and benefits to support your growth and well-being. Our package includes:

  • HMO coverage plus dependent care
  • Dental coverage and in-house dental assistance
  • Free meals during training
  • Career growth and learning opportunities
  • Allowances for expenses
  • Performance and loyalty bonuses
  • Workplace sanitation measures
  • Employee shuttle services
  • Company events and social engagement programs
Work Environment

This role operates in a professional office environment, with employees seated for extended periods using computers and headsets. Reasonable accommodations are available for qualified applicants or employees with disabilities as required by law.

We are an equal opportunity employer committed to diversity and inclusion.

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