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Relationship Building Advocate

1 week ago

Taguig, National Capital Region, Philippines HelloConnect Inc. Full time

HelloConnect Inc.

We are a subsidiary of HelloFresh, a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. Founded to address years of challenges faced in our customer care, we leverage our extensive experience in developing tailored solutions to serve high-growth companies with hyper-focused service improvements. Located in Manila, Philippines, we make this service available to other businesses to benefit from our experience, scale, cost savings, and service level improvements.

Main Job Role

This role involves working closely with customers to understand their needs and provide personalized solutions to meet those needs. It requires strong communication and interpersonal skills, as well as the ability to work independently with minimal supervision.

Responsibilities
  • Develop and implement strategies to acquire new customers and retain existing ones.
  • Build strong relationships with customers and ensure they remain loyal to the company.
  • Use persuasive sales techniques to educate customers about the benefits of our subscription service and overcome objections.
  • Manage and update customer records and sales data in our CRM system.
  • Provide excellent customer service and support to ensure customer satisfaction and loyalty.
  • Meet targets and performance metrics set by clients.
Requirements
  • Previous experience in sales - preferably in a subscription-based service or related industry.
  • Excellent communication skills, quick to resolve issues with great customer service skills and high quality.
  • Positive energy and can-do attitude.
  • A person with high regard for integrity and diligence. Works efficiently with minimal supervision.
  • An interest/passion for Craft Beer and Wine - ideal but not essential.