Business Partnerships and Client Advocacy Professional
6 days ago
Overview: We are seeking a highly motivated and experienced Business Partnerships and Client Advocacy Professional to join our team. In this role, you will be responsible for managing day-to-day client success KPIs driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio.
Responsibilities:
- Regularly meet with clients in-person and conduct QBRs.
- Work closely with teams across the organization to achieve high renewal rates with our customers.
- Proactively follow up with customers to ensure a positive experience through Net Promoter Score and transactional CSAT surveys.
Requirements:
- 4+ years of Customer Success/relationship management experience.
- BA/BS degree in business or related field.
- Excellent organizational and communication skills including client-facing interaction.
- Broad knowledge of Microsoft Office products.
- Ability to build C-level relationships at customers and across our organization.
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