Process Innovation Expert

1 day ago

General Santos, Soccsksargen, Philippines beBeeAutomation Full time ₱2,000,000 - ₱3,500,000
Job Description

We are seeking a talented professional to join our team as an Automation and Process Specialist.

This role involves driving process redesign, supported by targeted automation and AI applications, to improve operational effectiveness and achieve breakthrough results.

About the Job

The successful candidate will be responsible for identifying opportunities for new processes or shifts in existing ones, designing future-state workflows that revolutionize operational effectiveness, and partnering with teams to gather insights and validate opportunities for radical improvement.

They will also collaborate with business applications to ensure solution designs represent a fundamental shift and are aligned with business intent.

Additionally, they will track and interpret performance metrics to evaluate the success of new initiatives and identify opportunities for further innovation.

The ideal candidate will have 3-5 years of experience in service operations, continuous improvement, or CX strategy, with a proven track record of driving 0 to 1 initiatives.

They will possess strong process thinking, familiarity with AI-enhanced service environments, and comfort leading discovery, facilitation, and cross-functional problem solving.

A passion for building excellent, scalable systems that represent a paradigm shift is essential.

Requirements
  • 3–5 years of experience in service operations, continuous improvement, or CX strategy.
  • Strong process thinking: ability to simplify complex systems, reduce handoffs, and eliminate waste.
  • Familiarity with AI- or automation-enhanced service environments.
  • Comfortable leading discovery, facilitation, and cross-functional problem solving.
Benefits

This role offers a unique opportunity to drive transformational change and make a meaningful impact on our operations.

You will work closely with a tight-knit team of professionals who share your passion for innovation and excellence.

What We Offer

We provide a dynamic and supportive work environment that fosters growth and development.

Our team is passionate about delivering world-class service through operational excellence and strategic enablement.

We prioritize employee well-being and offer a range of benefits to support your physical and mental health.

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