Customer Service Experience Specialist

3 weeks ago


Digos, Davao, Philippines Lexie Staffing And Business Consulting Full time
Job Description

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative (CSR). In this role, you will be the front-line point of contact for customers, providing exceptional support, resolving inquiries, and ensuring a positive customer experience.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, chat, or social media in a professional and timely manner.
  • Address and resolve customer issues, complaints, and requests effectively while maintaining a positive and empathetic attitude.
  • Gather customer feedback and relay insights to management for continuous improvement of products and services.
Requirements:
  • High school diploma or equivalent required; some positions may require a college degree.
  • Proven experience in a customer service or related role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and critical-thinking abilities.
  • Ability to manage multiple tasks in a fast-paced environment.
Estimated Salary Range:

$40,000 - $60,000 per year, depending on location and experience.



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