Customer Experience Representative

At Lexie Staffing And Business Consulting, we are seeking a skilled Customer Experience Representative to join our team. As a key member of our customer-facing team, you will play a vital role in delivering exceptional service to our clients and driving business growth.

This is a challenging yet rewarding opportunity for a highly motivated individual who is passionate about providing outstanding customer experiences. As a Customer Experience Representative, you will be responsible for handling customer inquiries, resolving issues, and providing personalized solutions that meet their needs.

• Customer Interaction: Respond to customer inquiries via phone, email, or chat, and provide timely and effective resolutions to their concerns.
• Issue Resolution: Analyze and resolve customer complaints and issues in a professional and courteous manner, escalating complex cases to senior team members as needed.
• Product Knowledge: Stay up-to-date with our products and services, and utilize this knowledge to make informed recommendations to customers.

To succeed in this role, you will need:

• Strong Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex ideas in a clear and concise manner.
• Problem-Solving Skills: The ability to think critically and develop creative solutions to complex problems.
• Technical Skills: Proficiency in using CRM tools, customer service software, and other communication platforms.

In return for your hard work and dedication, we offer a competitive salary range of $40,000 - $60,000 per year, depending on experience, plus opportunities for career advancement and professional growth.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is looking for a new challenge, please submit your application.