Customer Service Excellence Specialist

A career as a Customer Service Excellence Specialist at Lexie Staffing And Business Consulting offers a unique opportunity to develop your skills in providing exceptional customer experiences.

We are seeking a highly motivated and empathetic individual to join our team as a Customer Service Excellence Specialist. As a key member of our front-line staff, you will be responsible for delivering top-notch service to our customers, ensuring their satisfaction and loyalty to our company.

Your primary goal will be to resolve customer inquiries and complaints in a professional and timely manner, while also providing accurate product information and addressing any concerns they may have. You will work closely with other departments to ensure seamless communication and efficient issue resolution.

• Customer Interaction: Respond to customer inquiries via phone, email, chat, or in-person, providing accurate product information and resolving issues promptly.
• Problem Resolution: Handle complaints, issues, and concerns in a professional manner, escalating them to the relevant department when necessary.
• Order Processing: Assist with order placement, tracking, cancellations, or returns, processing customer payments and refunds as needed.
• Database Management: Maintain accurate records of customer interactions, transactions, and feedback, updating customer profiles and account information in the system.

To succeed in this role, you will need to possess excellent communication and problem-solving skills, with the ability to think quickly and multitask effectively. You should be able to maintain a positive attitude and empathy when dealing with frustrated or upset customers.

You will also require technical skills, including proficiency in using customer service software, CRM tools, and other communication platforms. Additionally, you must have attention to detail, ensuring accuracy in customer data and service delivery.

This is an office-based role, typically working within a call center environment. You may be required to work evening, weekend, or holiday shifts, depending on the company's hours.

We offer opportunities for advancement to positions such as senior customer service representative, customer service manager, or supervisor. A well-rounded Customer Service Excellence Specialist contributes significantly to a positive customer experience, which is critical for our brand's reputation and customer loyalty.

The estimated annual salary for this role is $45,000 - $55,000, depending on location and experience.