Connection Expert

4 days ago

Manila, National Capital Region, Philippines beBeeExpert Full time $82,041 - $141,114
About the Role

As a key member of our team, you will play a vital role in connecting clients to our network. This involves automating data transfer processes and configuring data delivery for selected products. Your primary responsibility will be to ensure that data is delivered accurately and on time.

The ideal candidate will have strong analytical and problem-solving skills, excellent communication skills, and a proven ability to work under pressure. You will also need to have a broad knowledge of transfer protocols and computing systems.

  • Gather and validate required data from clients to establish connections to our network
  • Implement relevant network and authentication configurations with internal teams
  • Perform data delivery configurations while adhering to strict procedures
  • Navigate internal stakeholders to resolve client queries with minimal supervision
  • Manage client expectations in accordance with defined turnaround times
Responsibilities
  • SUPPORT DEDICATED LINE MIGRATION EFFORTS ACROSS DIFFERENT PROTOCOLS AND BUSINESS LINES
  • TROUBLESHOOT INTERNAL ALERTS AND RESOLVE ISSUES ACCORDINGLY
  • ACCURATELY DOCUMENT WORK PERFORMED UTILIZING THE KNOWLEDGE CENTERED SERVICE METHODOLOGY
  • PROVIDE SUPPORT OVER WEEKENDS AND PUBLIC HOLIDAYS AS REQUIRED
  • ASSIST MANAGERS IN BUILDING TRAINING MATERIALS AND CONDUCTING TRAINING SESSIONS
Requirements

To be considered for this position, you must have a minimum of 4 years of related experience and a Bachelor's degree preferred or equivalent experience.

You should also possess excellent communication skills (oral and written) and customer service skills, strong analytical and problem-solving skills, and be well-organized with the ability to prioritize meet deadlines identify process risks and red flags.

Broad knowledge of transfer protocols including FTP/S SFTP IBM MQ Messaging Connect: Direct – Network Data Mover (NDM) and computing systems including Linux/Unix and IBM Mainframe, good understanding of IT networking.

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