Recovery Manager
5 days ago
The position of Recovery Manager involves leveraging expertise in collection-related risk assessment, operational efficiency, and dynamic, risk-based strategies to drive recovery performance.
- Tactical Execution & Risk-Based Collections:
- Prioritize accounts based on risk segmentation to optimize collection outcomes.
- Align collection efforts with risk levels instead of rigid schedules to maximize recovery rates.
- Operational Excellence & Process Optimization:
- Optimize workflows to improve collection efficiency and enhance the overall customer experience.
- Conduct ongoing process analysis to identify bottlenecks, inefficiencies, and areas for immediate intervention.
- Leverage data insights to adjust tactics in real-time, ensuring collection efforts align with delinquency patterns.
- Performance Monitoring & Real-Time Analytics:
- Establish and track key performance indicators (PTP rates, Kept rates, and risk-weighted recovery rates) in real-time dashboards.
- Generate and present actionable performance reports to immediate supervisor, focusing on areas requiring immediate tactical adjustments.
- Team Leadership & Development:
- Lead, train, and mentor the collections team to ensure data-driven execution of recovery tactics.
- Set clear, risk-adjusted targets for the team, ensuring high accountability and performance monitoring.
- Foster a culture of agility and responsiveness, enabling the team to pivot tactics as risk profiles evolve.
- Regulatory Compliance & Customer-Centric Approach:
- Ensure all collection activities comply with regulations, debt collection rules, and company policies, ensuring ethical recovery practices.
Key Responsibilities:
- Drive recovery performance through real-time monitoring and strategic decision-making.
- Lead the collections team with a risk-segmented approach to maximize recovery rates.
- Ensure all collection activities comply with regulations and maintain a customer-centric experience.
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Recovery Manager
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