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Senior Portfolio Manager
2 weeks ago
About Lennor Group
We are a leading business solutions provider in the Philippines, empowering companies of all sizes and industries with our deep market expertise and global perspective.
Our brand, Lennor Metier, is a renowned recruitment agency and headhunting firm that partners with reputable companies to source top talent for direct-hire opportunities.
We are seeking an experienced Collections Manager to lead our collections team with a strategic, risk-based approach. This role focuses on optimizing collection efforts, improving recovery rates, and ensuring compliance with regulatory standards.
Your Key Responsibilities:
- Classify and prioritize accounts based on risk levels to enhance efficiency.
- Implement collection strategies tailored to delinquency risks rather than fixed schedules.
Process Optimization & Operational Efficiency
- Refine workflows to improve the speed and effectiveness of collection efforts.
- Continuously evaluate processes to identify inefficiencies and implement improvements.
- Use data-driven insights to dynamically adjust collection strategies in response to delinquency trends.
Leadership & Team Development
- Supervise, train, and mentor the collections team to enhance performance and execution.
- Establish clear, risk-adjusted targets to maintain accountability and efficiency.
- Promote a proactive, adaptable team culture that responds effectively to evolving risk factors.
Regulatory Compliance & Ethical Collections
- Ensure all collection activities align with legal regulations, company policies, and ethical standards.
- Balance recovery efforts with maintaining a positive and professional customer experience.
To be successful in this role, you will need a strong analytical mindset, leadership experience, and expertise in leveraging data-driven insights for real-time decision-making.
You will also require excellent leadership, negotiation, and problem-solving skills, as well as a deep understanding of loan collections, delinquency management, and legal recovery processes.