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Head of Support and Solutions

1 week ago

Quezon City, National Capital Region, Philippines UTAK Full time
About the Role

This is a unique opportunity to make a meaningful impact as the Head of After Sales and Customer Success at UTAK. We are looking for a highly skilled professional who can drive business growth, improve customer satisfaction, and enhance overall team performance.

Key Accountabilities
  • Driving business growth through effective after sales support and customer engagement strategies
  • Leading cross-functional teams to achieve exceptional customer experiences and outcomes
  • Developing and implementing innovative solutions to meet evolving customer needs
  • Maintaining accurate records of client interactions, resolutions, and KPIs
  • Identifying opportunities for upselling and contributing to customer expansion efforts
Requirements
  • 2-3 years of leadership experience in business, communications, customer support, or a related field
  • Strong written and verbal communication skills
  • Ability to manage multiple client interactions simultaneously
  • Problem-solving skills and ability to address client concerns effectively
  • Proficient in using technology tools and software