Dynamics 365 Solutions Manager

3 days ago


Pasig, National Capital Region, Philippines Grab Full time

In Grab, purpose gives us joy and habits build excellence. As a Regional CRM Manager, you'll harness the power of Technology and AI to drive Southeast Asia forward by economically empowering everyone. You'll be part of a dynamic team dedicated to optimizing Customer Relationship Management (CRM) through Microsoft Dynamics 365.

About the Team

We value collaboration and new ideas, working with business stakeholders and cross-functional teams to achieve seamless CRM integration and performance enhancements.

About the Job

You will lead the development and customization of our Microsoft Dynamics 365 CRM platform, ensuring tailored solutions to meet business needs. Your expertise will enhance customer engagement and improve operations.

The Key Responsibilities Include:

  • Leading workshops and consultative engagements with business stakeholders.
  • Documenting user stories and technical solutions.
  • Developing and implementing customized solutions on the Microsoft Dynamics 365 CRM platform.
  • Improving workflows, validation rules, and dashboards within the CRM system.
  • Solving integration issues and providing tailored technical solutions.

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