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6 days ago
Grab, Southeast Asia's leading superapp, empowers economic growth through technology and AI. As a Regional CRM Manager, you'll play a key role in driving seamless Customer Relationship Management (CRM) integration and performance enhancements.
About the RoleYou will lead the development and customization of our Microsoft Dynamics 365 CRM platform, ensuring tailored solutions to meet business needs. Your expertise will enhance customer engagement and improve operations.
The Critical Tasks You Will Perform
- Collaborate with stakeholders to understand functional requirements and challenges.
- Document user stories and technical solutions.
- Develop and implement customized solutions on the Microsoft Dynamics 365 CRM platform.
- Improve workflows, validation rules, and dashboards within the CRM system.
- Solve integration issues and provide tailored technical solutions.
- Mentor team members on CRM customization and configuration.
To succeed in this role, you'll need:
- At least 7 years of experience in software-related customer service or contact centre operations with Microsoft Dynamics 365 Customer Engagement or equivalent CRM applications.
- Understanding of CRM data structures and architecture.
- Experience using Power BI and low-code tools like the Power Platform.
- Solid project management capabilities, including Agile and waterfall methodologies.
- Data-driven decision-making skills and experience managing third-party vendors.
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