Medical Support Specialist

4 weeks ago


Taguig, National Capital Region, Philippines eData Services Full time
Job Summary

The Medical Virtual Assistant is a key member of our team at eData Services, responsible for delivering high-quality services and projects to our clients. This role involves a range of tasks, including scheduling and calendar management, verification of insurance coverage and benefits, and handling correspondences.

Key Responsibilities
  • Pre-exam verification of insurance eligibility, benefits, and coverage
  • Securing treatment authorization
  • Submitting claims, responding to claim denials, and resolving EOB issues
  • Identifying and finding solutions for common billing issues
  • Managing phone calls by responding to patient inquiries, scheduling, taking pre-exam histories, confirming appointments, and transferring calls to other staff
  • Processing mail by posting it to the EHR and overseeing follow-up
Requirements
  • Graduate of a Medical Allied Course (Nursing, MedTech, PT, OT, ND, Psychology, etc.)
  • Experience in a customer service field in the BPO industry
  • Basic computer knowledge
  • Willingness to work US hours, including graveyard shifts
  • Excellent communication skills
  • Analytical, organized, and systematic approach
  • Process-oriented and able to follow strict timelines
  • Able to work with minimal supervision
  • Strong team player
  • Willingness to work on-site at McKinley West, Taguig


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