Computer Hardware Engineer

6 days ago


Manila, National Capital Region, Philippines Esevel Pte Ltd Full time

About Esevel Pte Ltd

We are Esevel Pte Ltd, a leading provider of end-to-end IT management solutions for small to medium businesses throughout Asia. Our mission is to make IT easier for our clients by providing them with secure and reliable IT infrastructure and technical support.

We are seeking an experienced IT End-User Computing Engineer to join our team. In this role, you will be responsible for managing the life cycle of all service-raised incidents and service requests while ensuring adherence to the ticket SLAs and highest level of customer satisfaction.

The ideal candidate will have a solid understanding of computer hardware and software, including vendor liaison for faulty parts replacement. They will handle IT equipment deployment, setup, retrieval and storage, and assist with logistics arrangements with third-party logistics providers/vendors.

  • Maintain computer hardware and software.
  • Handle IT equipment deployment, setup, retrieval, and storage.
  • Assist with logistics arrangements with third-party logistics providers/vendors.
  • Perform installation, configuration, testing, and maintenance of operating systems, application software, and system management tools.

The successful candidate will be able to diagnose, troubleshoot, and resolve issues independently, escalating only when absolutely necessary. They will provide timely and professional support to customers, ensuring minimal disruption to business operations.



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