Team Director

1 week ago

Cavite City, Calabarzon, Philippines beBeeLeadership Full time ₱474,285 - ₱623,857

Job Title: Team Leader

About the Role:

We are seeking a highly skilled Team Leader to join our team. In this role, you will be responsible for leading a team of professionals and providing guidance and support to ensure the successful completion of projects.

Key Responsibilities:

  • Act as the main point of contact for all team members regarding questions about any processes or products.
  • Work hand in hand with Training associates to get new hires up to speed.
  • Review calls and tickets to ensure that Service Level Agreements (SLAs) are met.
  • Send nightly updates or end-of-day reports.
  • Handle calls and tickets as needed and continue to provide excellent service to clients or customers.
  • Monitor calls and assist with Quality Assurance audits.
  • Periodically or daily, monitor the team's attendance.
  • Update the leadership team on any issues/updates about the accounts.

Requirements:

  • Strong verbal and written English skills.
  • A strong background in performance management concepts.
  • Openness to shifting schedules, flexibility regarding work hours, and availability to work on holidays.
  • Excellent coaching knowledge and skills.
  • Ability to work under pressure.
  • Above-average English written and verbal communication skills.
  • Demonstrated track record in achieving targets and improving agent performance.
  • Service and customer-focused mindset.
  • Strong analytical skills and attention to detail.
  • Strong decision-making and problem-solving abilities.
  • Knowledge of call center tools and processes.
  • Ability to develop a plan and lead the team by allocating resources, assigning responsibilities, coordinating, communicating, and participating in activities necessary to achieve company goals.

Benefits:

  • Fully remote work environment.
  • Opportunities for growth and professional development.
  • Competitive compensation package.
  • Recognition and rewards for outstanding performance.

Others:

  • Avoid the use of ping pong tables or video games.
  • Create a positive, encouraging, and performance-driven culture.
  • Proudly maintains a Glassdoor rating of 4.5 in the Business Process Outsourcing industry.

  • Sales Director

    3 weeks ago

    Cavite City, Calabarzon, Philippines Megaworld Global-Estate Inc.- South Careers Full time

    Company Description Megaworld Corporation, a leading property developer, partnered with Global Estates Resorts Inc. (GERI) to create Megaworld Global Estates Inc. – South (MGEI - South). This division focuses on initiating Sales and Marketing activities for projects in Southern Luzon. Known for fully-integrated township projects, Megaworld Global Estates...

  • Sales Director

    3 weeks ago

    Cavite City, Calabarzon, Philippines Megaworld Global-Estate Inc.- South Careers Full time

    Company DescriptionMegaworld Corporation, a leading property developer, partnered with Global Estates Resorts Inc. (GERI) to create Megaworld Global Estates Inc. – South (MGEI - South). This division focuses on initiating Sales and Marketing activities for projects in Southern Luzon. Known for fully-integrated township projects, Megaworld Global Estates...

  • Operations Director

    2 weeks ago

    Cavite City, Calabarzon, Philippines Athena Full time

    OverviewRole: Operations Director at Athena. The Director, Operations is a key leadership role overseeing the Client Partnership Managers (CPMs) and ensuring delivery of high-quality service across all client interactions. Lead strategic initiatives within the operations department, focusing on enhancing service delivery, optimizing operational efficiency,...

  • Operations Director

    2 weeks ago

    Cavite City, Calabarzon, Philippines Athena Full time

    Overview Role: Operations Director at Athena. The Director, Operations is a key leadership role overseeing the Client Partnership Managers (CPMs) and ensuring delivery of high-quality service across all client interactions. Lead strategic initiatives within the operations department, focusing on enhancing service delivery, optimizing operational efficiency,...

  • Digital Design Director

    1 week ago

    Cavite City, Calabarzon, Philippines beBeeDesign Full time ₱1,200,000 - ₱1,500,000

    Job Opportunity: We are seeking a highly skilled Digital Design Director to join our team.The ideal candidate will be responsible for developing compelling visual content for various digital platforms, ensuring consistency and effectiveness in messaging. They will lead the development of creative concepts, aligning with brand objectives and marketing...

  • Executive Property Director

    1 week ago

    Cavite City, Calabarzon, Philippines beBeeLeadership Full time ₱4,500,000 - ₱5,000,000

    Property Leadership RoleThe Property Director oversees the day-to-day operations of residential and/or commercial properties, leading a team of junior property managers. This role requires in-depth knowledge of property management, excellent leadership skills, and the ability to balance tenant relations, administrative efficiency, and team management in a...

  • Director of Operations and Marketing

    1 week ago

    Cavite City, Calabarzon, Philippines beBeeAutomation Full time ₱77,500 - ₱84,000

    Project Director RoleWe are seeking a highly skilled and dynamic professional to assume the role of Project Director. This individual will be responsible for leading various projects aimed at enhancing organizational operations and marketing efforts.Key Responsibilities:Project Leadership:Direct and manage multiple projects focused on process improvements,...

  • Director of Healthcare Sector Strategy

    1 week ago

    Cavite City, Calabarzon, Philippines beBeeOperations Full time ₱4,000,000 - ₱7,000,000

    Job Title:Healthcare Operations DirectorAbout the Role:As a seasoned operations director, you will lead cross-functional teams to drive business growth and improve operational efficiency in the healthcare sector. Your expertise in strategic planning, process improvement, and team management will be instrumental in driving success.Key Responsibilities:Develop...

  • Culinary Director

    2 weeks ago

    Cavite City, Calabarzon, Philippines beBeeChef Full time ₱1,000,000 - ₱1,500,000

    Job SummaryWe are seeking a highly skilled and experienced Culinary Director to lead our kitchen operations. This is an exceptional opportunity for a talented chef to take charge of culinary innovation, team management, and operational excellence.About the RoleThe successful candidate will be responsible for developing menus that showcase their expertise and...

  • Academic Services Director

    1 week ago

    Cavite City, Calabarzon, Philippines beBeeProgram Full time ₱811,000 - ₱1,151,000

    Job Title: Educational Program DirectorThis role is an integral part of the organization's success, responsible for coordinating instructors, tracking student progress, and providing quality customer service. The position involves actively supporting regional operations and delivering academic services to students and their families.The successful candidate...