Digital Service Delivery Manager

1 week ago


Manila, National Capital Region, Philippines Ascendion Full time

About the role

A highly skilled IT Service Delivery Lead is required to join our dynamic team at Ascendion. The successful candidate will be responsible for ensuring the seamless delivery of IT services to our clients, with a strong focus on incident management and customer satisfaction.

Key Responsibilities:

  • Manage and resolve mid-to-high priority incidents in a timely manner.
  • Mentor and lead a team of service delivery specialists to achieve excellent results.
  • Collaborate with cross-functional teams to drive efficient incident resolution.
  • Analyze and improve incident management processes to enhance overall performance.

Requirements:

  • 10+ years of experience in digital service delivery or incident management.
  • Demonstrated leadership skills with the ability to motivate and guide teams.
  • Strong understanding of digital service environments and incident management tools.


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