Tier 3 Network Support Specialist

6 days ago

Cebu City, Central Visayas, Philippines beBee Careers Full time

Job Description

This role requires a highly skilled Network Operations Manager to lead the diagnosis and resolution of complex network issues escalated from T1 and T2 support, ensuring minimal service disruption.

Responsibilities
  • Collaborate with engineering teams to design and implement network solutions that enhance overall network performance.
  • Analyze network performance metrics and trends to proactively identify areas for improvement and optimization.
  • Develop and maintain comprehensive documentation of network configurations, processes, and troubleshooting guides.
  • Act as a technical escalation point for the NOC support team, providing real-time guidance and support during critical incidents.
  • Implement and enforce network policies to ensure compliance with security best practices and industry standards.
  • Provide training and mentorship to junior NOC staff, fostering a culture of knowledge sharing and professional development.
Requirements
  1. Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
  2. Minimum of 3-5 years of experience in a Network Operation Center, with a focus on Tier 3 support.
  3. In-depth knowledge of network protocols and technologies, including TCP/IP, VoIP, VPNs, and routing/switching.
  4. Strong experience with monitoring tools such as Nagios, SolarWinds, or similar.
  5. Proven ability to troubleshoot complex network problems and resolve issues efficiently under pressure.
  6. Excellent communication and teamwork skills, with the ability to convey technical concepts to both technical and non-technical stakeholders.
  7. Relevant certifications such as CCNP, JNCIP, or equivalent are highly desirable.

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