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Knowledge Management Director

1 week ago

Cebu City, Central Visayas, Philippines CallTek Full time
Key Responsibilities

As a Knowledge Management Director at CallTek, you will be responsible for overseeing the training and development of our support staff, ensuring they are equipped with the knowledge and skills to effectively assist customers.

Your role involves leading a team, developing training programs, and providing ongoing support to ensure high-quality customer service. You will work closely with other departments to ensure that training is aligned with company goals and customer needs.

  • Develop and support automated tools and processes to streamline support operations and improve efficiency.
  • Ensure the support team follows best practices and company procedures.