Merchant Relationship Specialist

2 weeks ago


Makati City, National Capital Region, Philippines Metrobank Full time
Key Responsibilities
  • Maintain close ties with merchants through regular visits and customer service activities.
  • Conduct outbound calls to merchants to maintain MCC presence and billings on MCC terminals.
  • Address concerns, issues and requests of key contacts in a timely and accurate manner.
  • Liaise with different business units to provide immediate feedback to key contacts.
  • Monitor end-to-end merchant affiliation process and ensure completion within set turnaround times.
  • Perform additional projects/responsibilities as assigned by management.


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