Cloud Solutions Specialist

2 days ago

Cainta, Calabarzon, Philippines beBeeExpert Full time $50,000 - $100,000
Cloud Support Engineer RoleAbout the Position

We're looking for an exceptional cloud support engineer to join our team. As a cloud support engineer, you will play a key role in providing top-notch support to our customers.

The successful candidate will be responsible for investigating and resolving complex customer issues related to our portfolio of products. You will work collaboratively with customers to identify and resolve problems, ensuring that each support case is handled according to our Service Level Agreement (SLA) and meets the highest possible customer satisfaction standards.

Key responsibilities include:

  • Investigating and escalating customer issues in a timely manner.
  • Resolving complex customer problems through research and analysis.
  • Providing excellent communication skills to set the right expectations and fulfill commitments.
  • Participating in regular weekend working rotations.
  • Maintaining knowledge base articles and contributing new ones to ensure shared knowledge and lessons learned are available to customers.
About You

We value geographical location, experience, and performance when shaping compensation worldwide. We revisit compensation annually to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. Our benefits package reflects our values and ideals, balancing local needs with fairness globally.

Required Skills and Qualifications

  • Professional written and spoken English with excellent presentation skills.
  • Exceptional academic track record from high school and university.
  • Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path.
  • Track record of going above-and-beyond expectations to achieve outstanding results.
  • Hands-on experience in supporting Linux systems, including virtualization/cloud, containers, storage technologies, and networking.
  • Cloud computing expertise in provisioning, monitoring, orchestration, etc.
  • Advanced troubleshooting experience, including Linux integration with other environments and navigating stack traces and logs.
  • Programming fundamentals in any language.
  • Extensive Customer support experience, prioritizing customer needs, communicating professionally, and setting the right expectations.

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