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IT Product Specialist

7 days ago

Makati City, National Capital Region, Philippines Royal Caribbean Group Full time

Royal Caribbean Group is seeking a highly skilled IT Product Specialist to join our Contact Centre team.

About the Role:
  • This is an exciting opportunity to work on the development and implementation of new contact centre technologies and solutions.
  • The successful candidate will be responsible for leading the analysis and documentation of business and technical requirements, working closely with stakeholders to ensure that solutions meet business objectives.
  • Collaborating with cross-functional teams to gather and document detailed business and technical requirements, and ensuring that the development team has a clear understanding of requirements.

The ideal candidate will have experience working in a contact centre or IT environment and possess strong analytical and problem-solving skills.

Key Responsibilities:
  • Analyse and translate business needs into clear and actionable user stories and functional specifications.
  • Participate in sprint planning, daily stand-ups, and other agile ceremonies to support the development process.
  • Track and analyse product performance metrics to ensure that solutions meet business objectives and deliver value to users.