
Workforce Developer
21 hours ago
Workforce Management
We're redefining the future of work for companies worldwide. Our mission is to be a leader in building world-class teams and automating operations.
The ideal candidate will oversee workforce management, focusing on optimal staffing levels through effective planning.
Duties and Responsibilities include:
- Reporting directly to senior leadership.
- Utilizing forecast models to ensure seamless transitions between shifts.
- Monitoring employee attendance and attrition rates daily.
- Collaborating with Talent Acquisition and Operations teams to match new hires with client needs.
- Developing solutions to optimize workflow using various tools and technologies.
- Managing offboarding processes to remove access for exiting employees.
- Tracking account churn and working closely with leadership and Talent Acquisition to secure timely replacements.
- Maintaining accurate records of active employees, including organizational charts and reporting lines.
- Providing regular workforce health updates and coordinating staffing needs as required.
- Employee count by job level.
- Prior Day, WTD, and MTD attendance and attrition rates.
- Client-specific churn rates and geo-specific reports.
- Ad-hoc reports as needed.
- Proven experience in workforce management, preferably in a fast-paced environment.
- Strong analytical skills and ability to drive business outcomes.
- Proficiency in workforce tools and data management systems.
- Excellent communication and collaboration skills.
- Highly organized with exceptional attention to detail.
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