Workforce Optimization Specialist
1 day ago
Job Summary: We seek a skilled Workforce Optimization Specialist to provide leadership in workforce management areas such as forecasting, scheduling, and analysis. The successful candidate will support processes to maximize workflow while minimizing causes of client dissatisfaction.
This is an exciting opportunity for someone who wants to make a meaningful impact on the company's operations.
Key Responsibilities:- Maintain accurate forecasts, capacity plans, and schedule plans.
- Ensure timely and precise generation of forecasts, capacity plans, and schedules.
- Offer strategic recommendations to improve productivity while balancing service levels.
- Provide consultation on staffing and volumes utilizing staffing models for new or adjusted forecasted assumptions.
- Work with Operations to develop processes for shift types, vacations, and other schedule exceptions strategies that maintain employee needs/Client requirements balance.
- Recommend roles and responsibilities with Operations to provide the best opportunity for meeting client and internal measures and expectations.
- Coordinate with other departments to identify hiring strategies and required tour groups for new programs and attrition replacements.
- Manage the implementation of new programs from a Forecast, Capacity Planning, and Scheduling perspective.
- Support an environment that encourages co-workers to exceed customers' expectations.
- Ensure all reference materials are up-to-date.
- Facilitate, lead, and participate in daily and weekly meetings among key stakeholders.
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