Customer Experience Growth Strategist

2 days ago

San Fernando, Central Luzon, Philippines beBeeOperations Full time $1,000,000 - $1,500,000

We're seeking a visionary Customer Success Operations Manager to spearhead our customer-facing teams' growth and development. This pivotal role will play a critical part in shaping our customer journey, leveraging data insights to inform strategic decisions.

As a key member of our team, you'll be responsible for designing and optimizing workflows that support our Customer Success, Support, and Onboarding teams. Your expertise will enable us to track customer health, drive renewals, and surface valuable insights that influence company strategy.

This is an excellent opportunity for someone with a proven track record of designing scalable processes for customer-facing teams. You'll work closely with our CS leadership team to standardize playbooks, renewal processes, health scoring models, and customer journey maps.

Key Responsibilities
  • Create, implement, and refine workflows to enhance customer success and efficiency.
  • Develop and maintain reporting dashboards for leadership, providing actionable insights on adoption, renewals, churn, NPS, and expansion.
  • Partner with Sales, RevOps, Finance, and Product to align on customer metrics and handoffs.
  • Support Customer Success Managers with tools and reporting to effectively manage their portfolios.

You'll also be responsible for managing integrations between Gainsight, Salesforce, Zendesk, and other CS tooling. With your analytical mindset and experience in SaaS subscription business models, you'll design automation to reduce manual work and improve efficiency.

Requirements
  • A minimum of 5 years of experience in Customer Success, RevOps, or related operations roles.
  • Hands-on experience with Gainsight administration, including health scoring, rules engine, journeys, CTAs, and dashboards.
  • Strong Salesforce skills, including reports, dashboards, workflows, and object customization.
  • Excellent communication and stakeholder management skills.

We offer a collaborative environment where ideas are implemented and shape how we serve our customers. If you're a motivated individual with a passion for customer success, we encourage you to apply.

  • Business Growth Strategist

    1 day ago

    San Fernando, Central Luzon, Philippines beBeeGrowth Full time ₱4,800 - ₱7,200

    Business Growth StrategistThis role involves conducting research to identify opportunities, managing email campaigns, tracking responses, and optimizing outreach strategies to drive business growth.Key ResponsibilitiesDevelop and implement effective outreach strategies to acquire new business leadsConduct thorough research to stay up-to-date on market trends...

  • Customer Growth Strategist

    13 hours ago

    San Fernando, Central Luzon, Philippines beBeeSuccess Full time $55,000 - $70,000

    Unlock Your Potential as a Senior Customer Success SpecialistDive into a world of customer-centric innovation and become an integral part of our dynamic organization.As a seasoned professional in this role, you will be responsible for nurturing high-potential commercial accounts, driving growth, and fostering long-lasting relationships.Key...

  • Construction Technology Strategist

    2 days ago

    San Fernando, Central Luzon, Philippines beBeeSoftware Full time ₱72,000 - ₱86,400

    Construction Technology StrategistThis role focuses on configuring, customizing, and optimizing construction project management software to support internal operations and ensure smooth project execution.We are seeking a detail-oriented, tech-savvy individual with a strong understanding of construction workflows. Key responsibilities include:Configuring and...

  • Paid Social Strategist

    1 day ago

    San Fernando, Central Luzon, Philippines beBeePerformance Full time $90,000 - $110,000

    Job Title: Paid Social Strategist">We are seeking an experienced Paid Social Strategist to join our team. The successful candidate will be responsible for developing and executing strategic plans to drive customer acquisition and reactivation across multiple search and biddable product categories.This role will involve planning, designing, and executing paid...

  • Lead Financial Channel Growth Specialist

    2 days ago

    San Fernando, Central Luzon, Philippines beBeeGrowth Full time ₱2,071,000 - ₱3,241,500

    Channel Sales StrategistThe Channel Sales Strategist plays a pivotal role in driving sales channel productivity and performance. Key responsibilities include developing targeted sales strategies, techniques, and programs to expand customer base and strengthen partnerships across channels.Main Responsibilities:Manage multiple sales channels to contribute to...

  • Customer Relationship Strategist

    2 days ago

    San Fernando, Central Luzon, Philippines beBeeClient Full time $60,000 - $80,000

    As a key member of our team, the Customer Relationship Strategist will play a vital role in fostering strong relationships with clients to drive business growth and satisfaction.Job SummaryThe ideal candidate will have a proven track record in case management, customer service, or sales support roles, with experience in CRM systems, productivity software,...

  • Developer Experience Strategist

    1 day ago

    San Fernando, Central Luzon, Philippines beBeeDeveloper Full time $100,000 - $150,000

    Job Title:Developer Experience StrategistJob Description:This role combines engineering skills with diplomacy and empathy for developers to engage directly with open source communities and developer-centric organisations.The ideal candidate will have a passion for open-source software, hands-on experience of Linux software packaging, and a strong track...

  • Content Strategist

    2 days ago

    San Fernando, Central Luzon, Philippines beBeeContentStrategist Full time $60,000 - $100,000

    Job Title: Content StrategistWe are seeking a highly skilled Content Strategist to join our team.A content strategist develops and implements plans for creating, publishing, and maintaining online content to achieve business goals. In this role, you will work with cross-functional teams to define content strategies, manage content workflows, and optimize...

  • Digital Marketing Strategist

    2 days ago

    San Fernando, Central Luzon, Philippines beBeeMarketing Full time $90,000 - $120,000

    Job Title: Digital Marketing StrategistWe are seeking an experienced Digital Marketing Strategist to lead our marketing efforts and develop a comprehensive marketing strategy for user acquisition and retention.The ideal candidate will have at least 3 years of experience in marketing management in the crypto or iGaming industry, with a strong background in...

  • Digital Experience Specialist

    1 day ago

    San Fernando, Central Luzon, Philippines beBeeDigitalContent Full time ₱1,000,000 - ₱1,400,000

    Job OverviewWe're seeking a visionary Digital Content Strategist to spearhead our online presence, drive growth, and engage our global community.Key ResponsibilitiesCraft and manage content across digital platforms, ensuring consistency and brand alignment.Create captivating and trend-driven content that resonates with our audience, leveraging social media,...