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Customer Experience Coach

2 weeks ago

Pasig, National Capital Region, Philippines Fpsinc Full time

About Us

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Fpsinc is a rapidly growing global company that puts culture and employees first. We believe happy, fulfilled teams deliver breakthrough results. Our company offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth.

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Our Mission

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We create conditions within which people can thrive. As a Sales Trainer, you will be responsible for training and developing call center personnel in client deliverables and expectations, including product information and customer service.

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Responsibilities

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  • Deliver all types of training related to customer service, sales, and process knowledge.">
  • Partner with clients in conducting TNA, designing and developing learning content.">
  • Evaluate training results and identify opportunities.">
  • Provide operational support by resolving learning gaps affecting performance.">
  • Work on projects from end-to-end project cycles, starting at project conceptualization to implementation, and revision.">
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Qualifications

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  • You have a minimum of (3+) years solid trainer experience - preferably handled Sales (B2B Outbound, B2C) programs in the BPO/call center industry.">
  • Excellent oral and written communication skills at all levels of the organization.">
  • Exceptional motivational, interpersonal and customer service skills; Demonstrated leadership skills.">
  • Demonstrate solid presentation and facilitation skills by having the ability to speak in front of medium to large-sized groups.">
  • Dependability regarding completion of assignments and attendance.">
  • Knowledge of blended learning/e-learning best practices.">
  • Able to work with various stakeholders in the company to gather project requirements, clarify project specifications, review and approve project outcomes.">
  • Can handle comments and feedback constructively.">
  • Able to work independently and with teams.">
  • Intermediate to advanced presentation and facilitation skills.">
  • Has strong people management and project management skills.">
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Why Join Fpsinc

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We invest in our people and put culture first because we believe it leads to breakthrough results. At Fpsinc, we offer a dynamic work environment with opportunities for growth and development.